At AVERA, we are committed to providing authentic, high-quality products and a transparent shopping experience.
Due to the nature of cosmetics and hair care products, the following Return & Refund Policy has been established in compliance with applicable commercial regulations and payment gateway requirements.
⏳ Return & Exchange Period
• Customers may request a return or exchange within 48 hours (2 days) from the date of order delivery.
📦 Conditions for Return or Exchange
To be eligible for a return or exchange, all of the following conditions must be met:
1 The product must be unused and unopened.
2 The product must be in its original condition and packaging.
3 The original invoice or proof of purchase must be provided.
4 The request must be submitted within 48 hours of receiving the order.
5 Clear photos of the product and packaging upon delivery must be provided.
✅ Accepted Return & Exchange Cases
Returns or exchanges are accepted only in the following cases:
• The product was delivered damaged.
• The product has a clear manufacturing defect.
• The wrong product was delivered or the item is not as ordered.
❌ Non-Returnable & Non-Exchangeable Items
Returns or exchanges will not be accepted in the following cases:
• Products that have been opened or used.
• Cosmetics, makeup, hair care, or body care products once opened or tested, for hygiene and safety reasons.
• Products not in their original condition or without original packaging.
• Failure to provide the invoice or proof of purchase.
• Requests submitted after the 48-hour return period.
💳 Refund Process
Once the returned product is received and inspected by our quality control team:
• An exchange will be processed, orA refund will be issued to the original payment method used.
• Refund processing time may take 7–14 business days, depending on the payment provider and issuing bank.
🚚 Shipping Fees
• If the return is due to our error (damaged, defective, or incorrect item), all shipping costs will be covered by us.
• Returns requested for reasons other than the above will not be accepted.
📌 Policy Acceptance
By completing a purchase on our website, the customer fully agrees to this Return & Refund Policy.